Customer Engagement Consultant

Are You our new Customer Engagement Consultant?

We are always open to meet bright professionals like you to join our Operational Marketing and Customer Care Departments. As part of MSX Talents Acquisition Program, we look with interest at automotive passionate profiles eager to get in the world of consultancy services for the automotive industry!

 

How will your job look like:

As CE Consultant , your key tasks will be:

 

• Providing backoffice support to final customers through phone calls and emails
• Interfacing with automotive houses and dealers, ensuring updates and managing their requests
• Fulfilling objectives that will be assigned to you by your supervisor

 

 

Who are you?

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and to achieve results. Our ideal Junior Consultant has an Economics or Languages Bachelor’s degree, as well taking the good dose of initiative as:

 

• Computer literacy, especially MS Office 
• Italian native speaker level and good level of English
• Previous experience in Operational Marketing, Business and/or Customer Care departments will be a great plus

 

Working pattern:

• Monday-Friday
• 40 hours per week
• Our offices are based in Rome

 

What's in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

 

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

 

 

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

 

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

 

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

 

If you are interested in this job opportunity, please apply on https://careers.msxi.com/job/New-Graduates-in-Economics/676733900/ where you can learn more about us.

 

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 

 

Only selected candidates will receive a direct response.We are recruiting a Customer Loyalty Advisor for manage the customer inquiries and complaints relative the parts delay, with the aim to increase their loyalty to the National Sales Company, our customer. They’ll take care of final customer needs and expectations, in line with the motor company’s commitment to a high level customer experience.