Fleet Quality Assurance Coordinator

Posting number: 39316

Department: Fleet Department

Job classification: FLEET QUALITY ASSURANCE COORDINATOR

Posting type: Open

Categories: Fleet Services, Trades, Vehicle Maintenance, Training, Automotive, Technical Education

Summary

*Subject to change

Applications accepted from:   ALL PERSONS INTERESTED
Reporting Location: 900 Bagby*
Workdays & Hours: Monday - Friday; 8:00 am - 5:00 pm*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Fleet Quality Assurance Coordinator who thrives in attention to detail & quality, waste reduction, and positive customer experiences. The Fleet Quality Assurance Coordinator is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals.

The Fleet Quality Assurance Coordinator oversees the quality assurance function of the Fleet Management Department. Direct responsibilities include the development and implementation of quality policies, standards, and procedures for in-house and outsourced fleet services as well as fleet related procurements.

• Develops, implements, and manages processes to ensure in-house provided fleet services are performed in accordance with applicable regulation and meet required specifications for quality, function, and reliability. Monitors performance at each of the City of Houston garages to ensure a consistent application and performance of accepted operating procedures.
• Develops, implements, and manages processes to ensure out-sourced fleet services are performed according to industry standards and invoiced consistent with the services provided.
• Develops, implements, and manages processes to ensure fleet related procurements (e.g., parts, new vehicles, equipment) meet quality standards and are delivered and invoiced according to contract terms.
• Monitors and verifies department performance reports to ensure accuracy and credibility. Oversees quality management records for the department.
• Performs random inspections of in-house and contracted fleet services to determine adherence to quality standards. Documents and reports issues. Tracks issue resolution.
• Evaluates actual department performance relative to strategic plans, procedures, and goals to identify and resolve discrepancies. Monitors work procedures and looks for opportunities for improvements in efficiency and effectiveness.
• Investigates fleet related issues and events. Performs root cause analysis to identify cause and develop resolution. Prepares service bulletins and trains department staff on resolution action. Tracks and reports resolution progress.
• Supervises associate quality assurance inspectors. Supports the department training function. Tracks and responds to client and stakeholder issues and feedback relative to department performance and quality.
• Stays abreast of technology and maintenance developments in the automotive and heavy equipment industries. Advises department management of industry trends and makes recommendations for procedural and program improvements. Oversees product testing.
• Works closely with the training coordinator to develop and implement internal and external training.
•  Works with contracts to oversee compliance and offer additional input to fully cover Fleet-related needs in the scope of contract terms.

WORKING CONDITIONS     
Regular exposures to extreme levels of temperature, air pollution, noise pollution, chemical gases, and substances typical of automotive service garages. Occasional weekend and evening hours may be required.
Willing to travel locally between work locations to assigned City Departments and travel out-of-town on occasion as necessary for City business related matters.

Examples of duties

EDUCATIONAL REQUIREMENTS 
Requires an Associate’s degree in Automotive Technology or certification/licensing in an automotive technology program of at least eighteen months (i.e., NIASE). 

EXPERIENCE REQUIREMENTS 
Seven years equivalent automotive and/or heavy equipment maintenance and repair experience are required.  Technical automotive and/or heavy equipment experience may be substituted for the above education requirement on a y