Billing Specialist (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Billing Specialist to join our team. In this role, you will be responsible for the timely and accurate billing of invoices and invoice lists (both regulars and “Specials”), ensuring that each customer’s unique billing requirements are met. This position also requires creating, updating and correcting invoices as needed. Applicants should bring exceptional customer service skills when interacting with both customers and internal departments. The ideal candidate also demonstrates strong administrative capabilities.

A day on the job looks like this:

• Creating manual DM invoices and manual credit memos
• Handling crediting/rebilling, including determining whether a full credit/rebill is needed or identifying next steps
• Making billing corrections and edits, and processing invoice cancellations as needed
• Creating “master” invoices when different formats are needed
• Responding to ad hoc invoice copy requests (paid and unpaid) via email and/or phone
• Processing “Portal Billing” for designated customers
• Scanning, editing, saving and renaming customer documents in dedicated folders
• Printing and signing customer Declaration Claim forms
• Providing proof of deliveries and packing lists
• Assisting with project-based invoices when needed
• Noting customer accounts in Process Receivables and creating “Disputes” for Class Wallet-funded invoices or those requiring special handling
• Managing invoice lists and/or child invoices (creating, editing or cancelling)
• Creating or providing ad hoc statement of accounts
• Signing LLM Invoice Documents (Claimants Cert)
• Handling SPE File Reports—dropping off and picking up invoices from LPS
• Investigating and clearing unprocessed billing documents or billing blocks daily
• Managing internal and external payment inquiries relating to prepaid orders
• Contacting internal and external customers regarding prepayment discrepancies
• Other duties as assigned

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree is a plus
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Excellent written, verbal and oral communication skills 
• Collections, billing or customer service experience a plus
• Exceptional customer service skills with both customers and internal teams
• High-level administrative skills
• A strong sense of urgency and a proactive, “can-do” attitude
• Excellent problem-solving and decision-making skills

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.36 - $26.00 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an int