Chief Programs and Services Officer

Description

Job Title: Chief Programs and Services Officer

Reports To: COO

FLSA Status: Exempt, Full-Time, 8 hours/day

Department: Administrative

Classification: E

Start Date:  September 2024 

Who We Are

Established in 1970, Serving   Seniors helps San Diego County’s low-income seniors overcome poverty   through whole-person, wraparound support including meals, housing,   health and social services, and enrichment activities. We work at   numerous sites across the county and in the homes of hundreds of   homebound seniors. Our flagship Gary & Mary West Senior Wellness   Center in downtown San Diego is unlike any other senior center in the   nation. Bringing together a range of supportive services under one  roof,  the Senior Wellness Center operates 365 days a year and offers  two  floors of integrated care, including health and social services,  housing  navigation, enrichment activities, lifelong learning, a Cyber  Café and  linkage to over 25 onsite direct service partners, including a  senior  dental center. Last fiscal year, we provided over 1,400,000  meals and  coordinated services to 6,800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision:  All  seniors, regardless of income, are able to thrive, engage in their   communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity – Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.

Impact   – Measuring and evaluating programs to ensure that for every dollar   invested, there is a positive impact in the lives of those we serve.

Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Top Workplace Award Recipient

Serving   Seniors has received the San Diego Union-Tribune’s Top Workplaces  Award  nine out of the ten years the awards program has taken place, and  most  recently for five years in a row from 2019-2024.

Position Summary:

The Chief Programs and Services Officer is a key executive team member, directly reporting to the Chief Operating Officer. This position is responsible for overseeing the organization’s broad range of programs and services, ensuring they align with our mission and meet the highest standards of efficiency and impact.  The role combines strategic leadership with operational oversight to support and fulfill the organization’s objectives and long-term goals.

Requirements

Key Responsibilities:

Strategic Leadership and Vision

• Contribute to strategic planning and policy development as part of the executive team.
• Develop and implement long-term goals for program expansion and service enhancement that align with the organization's strategic objectives.
• Actively participate in the development of funding proposals and new initiatives.

Program Management

• Oversee the design, delivery, and quality of programs and services.
• Collaborate with the vice presidents, program directors and managers to develop performance measures, monitor outcomes, and adapt strategies as needed.
• Oversee key government contracts to ensure deliverables are achieved.
• Develop infrastructure, analyze current processes, and implement procedural or policy changes to improve operations.
• Oversee the development of operational policies and procedures to improve efficiency and effectiveness.
• Ensure compliance with federal, state, and local regulations concerning nonprofit operations and service delivery.

Financial Management

• Collaborate with the CFO to develop budgets and monitor the financial performance of programs.
• Ensure the cost-effectiveness and financial sustainability of program operations.

Staff Leadership and Development

• Lead, mentor, and develop a high-performing team of vice presidents, directors, managers and staff.
• Foster a collaborative, productive organizational culture that encourages innovation and continuous improvement.