IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

Grand Casino Mille Lacs/Hinckley

IT Systems Specialist

Band Member Development

DEPARTMENT:

IT

EXEMPT (Y/N):

Y

REPORTS TO:

Service Operations Manager

SALARY GRADE:

E08

Build Capability. Strengthen Systems. Grow Into IT Leadership.

This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.

As the Band Member Development – IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.

This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.

What You’ll Do

Enterprise Systems + User Support

• Provide first-line technical support for hardware, software, network, and enterprise applications.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.
• Assist with user account administration including access provisioning, password resets, and system permissions.
• Support desk phone and mobile device deployment and troubleshooting.
• Participate in remote troubleshooting and resolution of technical issues to minimize downtime.

Service Operations + Incident Management

• Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.
• Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.
• Escalate complex technical issues appropriately while maintaining ownership of follow-through.
• Assist with preventative maintenance and routine inspection of supported equipment across properties.

Systems Reliability + Compliance

• Support system security standards, risk mitigation practices, and IT compliance requirements.
• Participate in business continuity and critical systems support, including on-call rotation.
• Act as liaison with third-party vendors for supported hardware and software solutions.

Growth + Development Exposure

• Partner with IT Engineers and Project Management teams on assigned projects.
• Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.
• Learn enterprise application workflows, system integrations, and operational dependencies.
• Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.
• Contribute to continuous improvement efforts that enhance efficiency and user experience.

What Success Looks Like

Success in this developmental role means:

• Building strong technical proficiency across enterprise IT systems and service operations.
• Becoming a trusted and responsive technical partner to associates and leadership.
• Demonstrating increasing independence in troubleshooting, system analysis, and project support.
• Strengthening leadership capability aligned with Mille Lacs Band values.
• Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.

What You’ll Get

Growth + Mentorship

• Structured development plan designed to prepare you for future IT leadership roles.
• Direct mentorship from IT leadership and exposure to enterprise-level initiatives.
• Cross-functional project involvement to expand technical and business knowledge.
• Opportunities for certification support and continued education.
• Competitive salary and comprehensive benefits (medical, dental, vision).
• 401(k) with employer match, tuition reimbursement, and paid parental leave.
• PTO, holiday pay, and recognition for b