Patient Access Service Rep

Nashville General Hospital is hiring for a Customer Service Representative for Patient Access Services as a full-time job in Nashville, Tennessee.

As a Customer Service Representative, you will be responsible for answering incoming calls for our various clinics in a high-volume call center. Customer Service Representatives directs calls/communications to the appropriate department. The Customer Service Representative seeks opportunities to exceed patient needs and expectations; Meets commitments; Provide positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.

Customer Service Representative Roles & Responsibilities:

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to the views of others.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit, putting the success of team above own interests.
• Builds morale and supports everyone's efforts to succeed.
• Regularly assists others; Asks for help when needed.
• The ability to multi-task.

Exceptional Communication

• Adept in reading and interpreting written information; Writes clearly and informatively.
• Edits work for spelling and grammar
• Speaks clearly and professionally in all situations.
• Actively listens and gets clarification when necessary.
• Responds appropriately to questions.

 Problem Solving

• Identifies and resolves problems in a timely manner.
• Skillfully gathers and analyzes information.
• Develops alternative solutions when appropriate
• Uses reason even when dealing with emotional situations.

 Productivity

•  Meets or exceeds organizational productivity standards
• Completes work in a timely manner; Strives to increase productivity.
• Works quickly and precisely
• Demonstrates accuracy and thoroughness
• Applies feedback to improve performance
• Monitors own work to ensure quality

 Attendance/Punctuality

•  Consistently arrives to work, meetings, and appointments ready and on time

 Other functions/duties:

•  Focused on fostering an excellent working environment; one of positivity and collaboration.

Required Skills & Qualifications: 

• High School Diploma or Equivalent required, Associate's degree preferred
• Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. 
• Call Center experience, preferred
• One year of related experience, preferred

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs t