Head of Program Delivery

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Head of Program Delivery at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Head of Program Delivery, you’ll lead MMA’s Program delivery function - the hub that connects business strategy to execution across our technology organization.

Reporting to the CIO, you’ll shape the frameworks, culture, and capabilities that ensure our technology investments deliver measurable business value. From large-scale system transformations to M&A integrations, you’ll create the structure that allows teams to deliver with consistency, confidence, and purpose.

This is a pivotal leadership role within one of the fastest-growing business units in the Marsh McLennan family - ideal for a delivery executive who loves turning complexity into clarity and building high-performing teams that execute at scale.

• Lead the Enterprise Program Office to establish delivery standards, governance models, and portfolio practices that drive transparency, predictability, and alignment with enterprise priorities.

• Connect strategy to execution - partner with the CIO, business leaders, and technology executives to shape the portfolio, prioritize investments, and ensure delivery outcomes are linked to business value.

• Elevate program maturity - evolve project delivery practices into a modern, hybrid framework that blends Agile and traditional methodologies.

• Inspire and develop talent - mentor a team of program and project leaders, building a culture of accountability, curiosity, and continuous improvement.

• Drive operational excellence - oversee portfolio reporting, financial stewardship, and risk management to ensure disciplined execution.

• Champion collaboration - create trusted partnerships across regions, functions, and disciplines to ensure alignment, remove barriers, and accelerate outcomes.

• Foster innovation - continuously assess tools, methodologies, and best practices to enhance delivery speed and effectiveness.

What makes this role special

This is more than a PMO leadership role - it’s an opportunity to architect how a fast-growing, $5B+ organization delivers technology at scale. You’ll help define the standards that shape our next decade of growth, mentoring teams and influencing outcomes along the way.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• A seasoned delivery leader with a proven record overseeing enterprise portfolios, PMO functions, or large program offices in complex, matrixed environments.

• A strategic thinker and builder who thrives on creating clarity and structure while enabling flexibility and empowerment.

• A trusted partner who can engage confidently with executives and communicate complex delivery topics in clear, business-focused language.

• A coach and mentor who finds fulfillment in developing strong teams and building repeatable success.

• A data-driven decision-maker who uses metrics and insights to drive accountability and value realization.

• 10+ years of experience leading enterprise program or portfolio delivery in large, multi-entity organizations.

• Demonstrated success building or transforming PMO or delivery functions.

• Strong understanding of both Agile and traditional delivery methodologies.

• Proven experience managing budgets, dependencies, and cross-functional initiatives.

• Familiarity with portfolio and project tools (Planview, Jira, Clarity, etc.).

• Bachelor’s degree required; advanced degree or PMP/Agile certification preferred.

• Experience in insurance, financial services, or professional services a plus.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact ou