Mid-Market Account Manager
PTCAbout the role
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
The Mid-Market Account Manager owns the commercial growth of a defined territory of Arena customers, with a primary focus on expansion, adoption alignment, and long-term value realization.
This role serves as the commercial quarterback across the customer lifecycle, partnering closely with Customer Success, Solution Consulting, Solution Delivery, Marketing, and Renewal Specialists to drive coordinated account outcomes.
Success in this role comes from the ability to lead without direct authority, influence cross-functional teams, and translate customer signals into clear commercial opportunities.
Key Responsibilities
Own a Defined Territory Patch
Manage a portfolio of mid-market accounts within an assigned territory
Prioritize accounts based on:
Expansion potential
Adoption signals
Strategic growth opportunities
Balance high-volume coverage with focused attention on top growth accounts
Lead Expansion and Commercial Growth
Identify, develop, and close expansion opportunities across the territory, including:
Additional users and teams
New use cases and departments
Enterprise upgrades where applicable
Conduct structured discovery to uncover:
Adoption gaps vs. purchased capabilities
Triggers for expansion and value realization
Build and execute account growth plans in partnership with cross-functional teams
Act as the Commercial Quarterback
Orchestrate cross-functional resources to drive account outcomes, including:
Customer Success Coaches (adoption insights and health)
Solution Consultants (use case expansion and demos)
Solution Delivery (implementation and onboarding alignment)
Marketing (programs, campaigns, and customer engagement)
Renewal Specialists (contract execution and timing)
Provide clear direction and priorities across account teams
Ensure alignment on growth strategy, risks, and next steps
Guide the Customer Journey
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