CAT Desk Adjuster (Primarily Home)

You'll investigate and maintain property/casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. Will work remotely as a desk adjuster. You will support the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims. Will specialize property catastrophe claims. You will report to a Property Claims Manager.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events. AmFam Group Locations: Madison, WI 53783; Atlanta, GA metro area; Denver, CO 80112; Eden Prairie, MN 55343; St Joseph, MO 64501; Phoenix, AZ 85040.

Position Compensation Range:

$56,000.00 - $92,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

• Handles 1st party claims under multiple policy types, multiple operating companies, and numerous endorsements. Handles claims in all operating states.

• Reviews on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, attorneys, public adjusters.

• Responds to customer inquiries, makes appropriate decisions and closes file as needed.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Manages claim files from FNOL to completion, including all associated steps in the process for property claims.

• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. 

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.

• Demonstrated experience handling 1st party, multi-line claims across our operating territories, or other equivalent experience.

• Demonstrated experience handling moderately complex claims, or other equivalent experience.

• Solid knowledge and understanding of policies and endorsements related to property coverages, or other equivalent knowledge.

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

• Construction knowledge or experience is preferred.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

CAT Requirements

• Catastrophe duty up to 75% as applicable. This includes, but is not limited to, extended hours and increased volume during the week, weekends, and/or holidays as needed.

Preferred Qualifications:

• 2+ years' experience handling property claims including high-volume claims handling.
• Schedule requires occasional CAT hours to support claim volume as needed.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encour