Supervisor, Marketing Solutions Group

Position: Supervisor, Telemarketing

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! 

Position Overview:

Responsible for managing the day to day operations of the Telemarketing department, including recruiting, training, motivating, evaluating individuals performance and to achieve budgeted numbers for each department.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Supervise telemarketing representatives.
• Develop creative and effective sales and retention programs.
• Implement training programs for customer retention of service, and telemarketing selling techniques.
• Develop new selling scripts to adjust to new customer incentives.
• Increase basic and pay penetration and maintain monthly budgeted numbers.
• Produce cost effective sales.
• Monitor the success of new sales campaigns for department.
• Payroll verification of telemarketing representatives. Sales reporting, including contact and close ratio’s calls completed and changes in service.
• Evaluate the overall effectiveness of the Telemarketing department.
• Perform all other duties as required or directed.

Position Requirements:

• High school diploma or GED required.
• Prior sales experience in telemarketing and/or customer service preferred.
• Supervisory experience a plus.
• Extensive working knowledge of PC Based word processing and spreadsheet programs, especially Microsoft Word and Excel.
• CSG knowledge a must.
• Must have good relationship building skills.
• Strong organizational and follow-through skills required. Candidate must possess excellent written and oral skills. Must be willing to work flexible hours.
• Ability to perform all duties and responsibilities as described, in a full and adequate manner.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best M