Customer Service Assistant

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

About the Role
The Customer Service Assistant provides frontline support by answering questions, resolving issues, and helping customers with their needs.

Key Responsibilities

• Assist customers in person, by phone, or through email.

• Provide accurate information about products, services, or policies.

• Process requests, update customer records, and document interactions.

• Resolve basic issues or escalate concerns to senior staff.

• Support administrative tasks and general office needs.

Qualifications

• Friendly and professional communication skills.

• Strong attention to detail and organization.

• Willingness to learn; training provided for entry-level candidates.

Additional Information

Benefits

• Competitive salary within the range of $51,000 – $56,000.

• Opportunities for professional growth and internal advancement.

• Supportive and collaborative work environment.

• Skill-building through ongoing training and development programs.

• Full-time position with stable long-term career potential.