Customer Advocacy Manager, Americas

Company Description

Zscaler has been disrupting and transforming the security industry and recognized as a leader in Gartner’s MQ for 10 consecutive years. Zscaler helped shape the emerging SASE and ZTNA categories (a true category creator). Our 100% purpose-built cloud platform delivers the entire security stack as a service through 150+ global data centers to securely connect users to their applications, regardless of device, location, or network, and protects over 5,000 companies.

Job Description

Zscaler is seeking a Customer Advocacy Manager who will be responsible for managing the pipeline and creation of customer stories, helping drive the expansion of our centralized customer advocacy platform, and scaling out our content creation engines to elevate the volume and visibility of our raving fans in the market. You will be instrumental in bringing the “voice of the customer” to life at one of the fastest growing cloud security companies. Does building out programs, ideas and customer insights get you excited to come to work?  If so, you may be the person we are looking for to join our team. 

The Customer Advocacy Manager collaborates closely with the Sales, Comms, Customer Success, Global Marketing, Sales Enablement and Product Marketing to identify strong customer champions to capture their success and turn them into a compelling story in order to amplify our customers’ voice in the marketplace. This role supports the creation of world-class customer evidence materials and opportunities, assisting the sales team throughout the sales cycle and fostering an interconnected customer experience.  

To be successful in this role, the candidate must possess strong project management skills, be results driven in order to produce a high volume of content, be highly collaborative and adaptable individual, and possess strong interpersonal and storytelling skills for direct customer interviews.

Responsibilities/What You’ll Do:

• Partner with customer champions to capture their success story via case studies, video testimonials, press releases, media and analyst activities and blogs
• Build and execute Zscaler’s customer advocacy program in the Americas to drive community, success and advocacy within our existing customer base
• Surface valuable customer insights: Track, maintain and report on all customer advocacy team tools, information, and assets. Make these insights visible and actionable for the rest of the organization
• Work closely with the Sales and customer-facing teams to cultivate a pipeline of customers that align to our key focus areas for reference activities to support sales and marketing
• Reinforce the company relationship with customers post-close by creating premium brand experiences for customers and drive future revenue
• Onboard new customer champions to learn their compelling story and help them understand the value of being a part of our advocacy program
• Rollout global customer advocacy database and maintain it
• Support to various customer engagement projects and programs

Qualifications

• Preferred 5-7 years of relevant work experience – advocacy, marketing, customer success, program management, public relations
• BA required
• Experience with Reference View/Upland RO a plus
• Security industry experience is preferred 
• Deep understanding of the sales cycle process
• Willingness to travel up to 10%
• Strong interpersonal skills to develop relationships with internal stakeholders, influence others to achieve results, and work effectively with cross-functional teams
• Excellent prioritization and project management skills with a high degree of conscientiousness and eye for detail
• Focused on driving outcomes
• Bilingual (SP + EN)  is a plus

Additional Information

What You Can Expect From Us:

• An environment where you will work on innovative technologies and teams.
• A fun, passionate, high-performing and collaborative global team.
• Advancement in your knowledge and expertise of the cybersecurity industry
• Continual growth in your career experiences and capabilities.
• Progression in your understanding of C-suite trending topics
• Direct access to Zscaler executive leaders

The base salary range for this full-time position is $135,000 - 155,000 + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

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What You Can Expect From Us:

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