PATIENT SERVICE ASSOCIATE - CANCER CENTER REGISTRATION

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowled ge,Skills and AbilitiesLevel Characteristicsandmanagement.needed.Explain billingtopatientsand procedures.Check-outSchedule tests and procedures. Completeand distributeancillary service requisitions.according to PRMO creditand collection policies. Determine the amountrelationships with ot hers.Must be able to apply specific departmentalscheduling. Position als oinvolves customer service, messageCoordinate and participate in a varie ty ofduties associated with dailypolicies rules and regulationsclinic pr eparation process,completely and timely.Disseminate messages according t opractice communication standardsPrepare for clinic visits by reviewingn ext day patients and completingcharts.Check-in patient upon arrival inth epractice.Enter pre-visit orders and prepare new patient charts. PickupX -rays,encounter forms.reports, petty cash and collections bag. File hist ory sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investigate and account formissing encounter forms. Audit encounter formsfor completeness andpreparation and referralspatient record documentation.Re turn medical records. Attachinsurance cards as indicated by procedure.Co ordinate allBatches encounter formsor charge posting inreports and allo ther requiredHIPPA/Medicare documents to theand written instructions,int eract tactfully with customers andaccuracy before batching.Copy,fileand distributelabs/procedures as requested. Maintaincorrect appointmenttype,enteringnext day preparation activities.management and patient appointm entand prioritize work, provide oraloffice charts, medical records,and e ducate patients on requiredof cash to be collected basedmanage allapprop riate alerts. Collect and post co-payments andbalances on accountsdue. I mprint allpatients. Make returnforms.medicalAnswer telephone, takeanddel iver messages to physicians, nurses and Strong verbal andwrittencommunic ation. Basic PCand data entry patient identification, patientcheck in/out, chargeposting, cash skills. Knowledge ofappointmentsby schmpatients a nd referring physicians accurately, terminology and telephoneeduling pat ients into the others. Report obtainedmedical information froetiquette. Demonstratedability to organize relating to verifying patientinformation ,collectingpayments and establish andmaintain effectivemaintaining recor ds andIdentify correct patientinformation in IDX. Verify patientdemograp hic the primary carephysician or referring physicianand scheduling testsprivate physician officeAccurately identify theappropriate account for patient visit. Present data. Edit IDX asforms and obtain signature as re quired by policy and procedure. patientspecific chart documentsand requi sition/transmittal documents. distribution, ancillaryschedulingandComple tes all IDX check-in files

Minimum Qualifications

 

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to upholdthese values.

 

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

 

Education

Work requires knowl edge of basic grammar and mathematical principlesnormally acquired throu gh high school educati