Sr. HR Systems Product Lead

About this role: 

Gartner is on an aggressive growth trajectory, and our technologies must keep pace with the evolving needs of the business, ensuring our systems of record enable operational excellence and efficiency.

We are seeking a highly motivated Senior Product Lead to oversee our portfolio of HR enabling technologies, including Learning Management Systems (LMS) as well as other key HR platforms such as survey feedback systems and organizational modeling systems.

The Senior Product Lead provides active thought leadership on best-in-class technologies and capabilities, collaborating with the business to evolve our products and drive innovation that benefits the organization. This role sits at the intersection of business and technology, building and maintaining strong relationships with Business Process Owners, and consulting and guiding the business on technology possibilities, limitations, and the implications of system changes.

The Senior Product Lead provides operational leadership and excellence in execution across multiple HR systems. This position sits within the HRIS organization and requires a leader with a strong customer orientation, a deep understanding of learning and HR technologies, and expert technical knowledge of learning management systems, survey feedback systems and organizational modeling systems, as well as a basic understanding of enterprise HR systems. Acting as the Product Owner for these technologies, the Senior Product Lead must provide transparency into HRIS team activities, estimate delivery timelines for issue fixes and product enhancements, and manage to these deadlines while maintaining strong communication with the business. The Senior Product Lead must also demonstrate strong vendor management skills, ensuring our partnerships with technology vendors and system integrators deliver on the quality and timelines necessary to effectively support the business.

What you will do:

Manage and evolve the HR technology portfolio and roadmap, including learning management systems, survey feedback systems and organizational modeling systems and other related platforms.

• Remain apprised of the evolution of supported products as they pertain to the Gartner operating environment, to further improve the value of HRIS and related systems.

• Manage relationships and meetings with key business partners to ensure visibility and partnership for issue resolution and enhancements.

• Own and execute the administration, configuration, and optimization of learning management systems, survey feedback systems and organizational modeling systems, including business processes, security & compliance, notifications, auditing, and data quality management.

• Manage capability-specific vendor-led releases, including configuration, development of new features, and creation and execution of regression test plans.

• Drive operational excellence in our systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues, and applying project management principles for longer-term initiatives.

• Manage bug/issue resolution processes: root cause analysis, impact analysis, and driving solution design across all supported platforms.

• Manage system enhancements: feature design, implementation, testing, and deployment for all supported technologies.

• Adhere to internal compliance policies and procedures via HRIS and related systems as indicated by the business process owner.

• Execute and lead quality assurance efforts to ensure the accuracy of data and information across all platforms.

• Participate in and lead requirements gathering sessions with functional subject matter experts, IT, and users.

• Support business process owners in handling end-user requests, including the development and upkeep of knowledge management collateral to support system training and end-user education efforts.

• Lead vendor management efforts relative to learning management systems, survey feedback systems and organizational modeling systems

• Support Learning & Development and HR teams in change management efforts related to digital transformation and technology improvements.

What you need:

• Bachelor’s Degree highly preferred

• 3+ years’ experience with Learning Management Systems, preferably Cornerstone on Demand, Workday Learning, Degreed, Qualtrics and/or OrgVue.

• Workday HCM and/or LMS experience highly desirable

• Familiarity with GDPR, privacy and data security requirements, tools and methods

• Experience developing reports and dashboards

• Advanced Microsoft Office skills required

• Strong