Medical Assistant II

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description

The purpose of a Medical Assistant (MA) II at Oak Street Health is to ensure patients are comfortable and welcomed at the beginning of their appointment and to gather all necessary medical information to ensure providers have the most accurate information available when making healthcare decisions. Additionally, MA IIs serve as a site mentor, providing center-level support and fostering a sense of belonging for new and fellow Oaky MAs. MA IIs exhibit sustained superior performance in the execution of their job duties. 

Medical Assistant IIs report to the Practice Manager or Center Operations Supervisor. They are a vital element of our model and important members of our Care Teams. Being an MA II at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results. As an MA II, you will accomplish this by assisting in the assessment of patients’ health conditions, through screenings and routine diagnostic testing performed during appointments. 

Core Responsibilities:

• As a center-based mentor, support successful onboarding and serves as an early adopter for company-wide workflow updates and new initiatives. 

• Independently drive center-level responsiveness excellence in timely care req completion 

• Independently drives center-level Screening & Vaccination program 

• Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews

• Inventory supplies and stock exam rooms

• Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)

• In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc

• Import required documents into EMR via scanning or PDF upload. 

• Participate in care team meetings to discuss patient care and clinic operations

• Process orders for durable medical equipment

• Request medical records from external providers as required by the provider

• As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab

• May assist fellow Oaky MAs with complex procedures, such as spirometry

• Other duties as assigned

What we’re looking for
Required Qualifications:

• State or national certification (as required by state), or graduation from an accredited medical assistant course

• 1 year experience as a medical assistant at Oak Street Health 

• CPR or BLS Certification 

• Electronic Medical Record experience 

• Computer skills:  Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc. 

• Proficiency in non-English languages as required by the center's demographics.

• Ability to work at least one year in role

• Ability to work 40+ hours per week

• US work authorization

Strongly Preferred Qualifications:

• Minimum of two years in a Medical Assistant role at OSH or elsewhere

• Successful mastery of the workflow in MA I position; consistently demonstrated sustained superior performance in MA I ro