Sales Operations Renewals Specialist (Heartland)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Sales Operations Renewals Specialist (Renewals SOS) is a valuable resource for Regional Partners and Account Executives. The Renewals SOS supports sales by requesting quotes from appropriate Vendors and Distributors, generating quotes for Customers, managing SalesForce.com Opportunities, and corresponding with Customers in an effort to maintain and grow the region. In this role, the Renewals SOS is required to interact with Manufacturing Partners, internal business partners, and Customers in a fast-paced support atmosphere. Sales Operations Renewals Specialists are a key contact of the Customer’s ongoing business with GuidePoint Security. It is the duty of the Renewals SOS to support Renewal Business in quota bearing environment. The SOS must keep their finger on the pulse of all Renewal Opportunities that they are responsible for in their region. SOS representatives assist in managing SalesForce.com so that it can provide accurate forecasting reports. 

Roles and Responsibilities:

• Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date
• Use SalesForce.com to generate quotes, track opportunities and process orders
• Promptly responding to internal and external inquiries
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies
• Assist Account Executives with identifying ways to increase profitability of renewals
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives
• Develop and retain knowledge of InfoSec Products and Industry as well as Vendor Resources
• Develop and maintain relationships with GuidePoint’s key Vendors and Customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring Value to Customers
• Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities
• Work with the regional team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring we are delivering to customers what they require
• Other related duties to support the region as required and assigned

Experience Requirements:

• High School Diploma or GED required
• Associate Degree or equivalent from two year college or technical school preferred
• Experience requested is 3-5+ years in a customer service/sales support type role. Renewals experience is a plus. A background in the IT industry is preferred but not required.
• Must be self-motivated
• Must have outstanding attention to detail and commitment to follow-through
• Technical sales/support and outbound calling experience preferred
• Ability to work well with a team
• Prior experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Must be open to receiving constructive feedback and applying it to improve their results
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Intermediate level experience with Microsoft Office and Internet Navigation
• Ability to work flexible work schedule required

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively o