Operations Lead

General information

Requisition # R63541 Locations USA-VA-Tysons Posting Date 09/26/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a proactive and technically proficient Frontline Operations Support Lead to guide and optimize the performance of our 24/7 multi-site operations center. In this pivotal role, you will develop support protocols, implement training strategies, and drive compliance efforts that ensure efficient and reliable frontline operations. This role is ideal for a collaborative leader who thrives in high-uptime environments and has experience with cloud, ITSM, and compliance frameworks.

Responsibilities:

• You will help shape the foundational support structure for mission-critical systems by leading key initiatives in process improvement, compliance, and training. Responsibilities include but are not limited to:
• Creating and implementing best practices for a frontline support team responsible for rapid identification and resolution of production issues under strict SLOs, with seamless escalation processes
• Providing advanced technical implementation support within customer environments, including the development and validation of cloud-based support workflows integrated with existing ITSM platforms
• Collaborating with the Project Manager to scope, plan, and develop a comprehensive training program for 24/7 Frontline Operations Support Agents across multiple sites
• Supporting NIST 800-53 compliance as it relates to frontline operations by reviewing, revising, and developing documentation, interpreting requirements, identifying gaps, and providing audit support
   

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or 4 years of equivalent experience in lieu of degree; Associate's Degree and 2 additional years of experience may also be considered in place of a Bachelor’s
• 10+ years of relevant experience in operations management, project management, systems engineering, or similar
• 3 years of experience in automating infrastructure provisioning, developer operations, continuous integration/delivery, and cloud-based solution architecture design, build, and deployment
• Experience with physical and virtual infrastructure (e.g., servers), operating systems, and container orchestration platforms (e.g., Kubernetes)
   

Preferred Qualifications:

• Experience working in classified operations centers
• Familiarity with scalable networking