Principal Technical Consultant, App Engine

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role: 

The Customer Outcomes Principal Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on <insert skill or cert> for <insert workflow name>.

 

Qualifications

To be successful in this role you have:

• Required 6 years of configuration/development experience for complex business requirements using PaaS-based solutions (ServiceNow, Salesforce, OutSystems, Pega, etc.)
• Required 5 years as part of a professional services organization
• Preferred that candidates work from the West Coast of the United States
• Preferred multiple language proficiency in English, and Spanish or Portuguese
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Demonstrated ability to lead project teams, delegate, and take charge in complex customer environments.
• Strong Javascript skills with practical experience
• Experience with development on the ServiceNow platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment 
• Proven team builder with the ability to mentor and develop talent 
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Good presentation and report-writing skills
• Up to 30% travel annually

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without r