Financial Support Specialist - REMOTE: 8AM - 5PM CST (Central Time Zone)

Job Title: Financial Support Specialist
Full-Time Non-Exempt Direct Hire
Remote in the United States (must be able to work 8am-5pm central time zone hours)
Target Pay Range: $20-25hr W2 + full benefits

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Support Specialist who will be responsible for providing a positive financial experience by resolving inquiries on charges, insurance and payments with clarity & empathy.

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Financial Support Specialist is responsible for responding to patient inquiries related to billing and insurance, processing payments, resolving denied or delayed claims in coordination with revenue cycle teams, documenting interactions in compliance with HIPAA/PCI, and meeting performance metrics for responsiveness and resolution.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat

• Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans

• Collect and process patient payments accurately and securely

• Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims

• Educate patients on financial policies, insurance processes, and available support options

• Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)

• Identify patterns in billing issues and suggest process improvements to reduce patient friction

What You Bring to Expressable

• High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).

• 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.

• Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.

• Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).

• Experience in a telehealth, multi-state, or large outpatient provider environment.

• Familiarity with revenue cycle improvement initiatives or patient financial counseling.

• Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

KEY COMPETENCIES

In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Vice President of Clinical Therapy should possess the following key competencies.

• Patient-Centered Communication – Ability to explain complex billing and insurance concepts clearly, with empathy and professionalism.

• Problem-Solving & Resolution – Skilled at investigating and resolving claim issues, denied charges, and payment discrepancies.

• Attention to Detail & Compliance – Ensures accuracy in payment processing, documentation, and adherence to HIPAA/PCI standards.

• Collaboration & Teamwork – Works effectively with revenue cycle, insurance verification, and cross-functional teams to resolve issues.

• Efficiency & Accountability – Consistently meets responsiveness and resolution KPIs while maintaining patient satisfaction.

Physical Requirements and Work Environment
This is a sedentary, remote position that primarily involves working at