Assistant General Manager

Midtown Athletic Club is searching for an Assistant General Manager to join our world class team.

The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities.

Team Development

• Foster core values
• Hiring/onboarding
• Creating a culture of accountability
• Professional development of team
• Recognition
• Career pathway
• Performance management
• Host weekly Tactical meetings

Set the table for the member experience

• Real time coaching/role modeling
• Modeling core values
• Daily walks / club eyes
• Labor efficiency
• Surprise & Delights
• Front lines set up for success
• Memorable Moments training

Act as an extension of the General Manager

• Member issues / behavior
• Associate / ER issues
• Trainings
• Creating a culture of accountability
• Assigned champion (roles vary by club)

Accountability

• Pulse Survey
• Associate turnover
• Internal promotions
• Performance metrics/training comp
• Friendliness
• Cleanliness
• Interactions / Engagement metrics
• Consolidated financial performance

Desired Skills

• Talent Development
• Team Accountability
• Hospitality Service
• Labor Optimization
• Difficult Conversation Management
• Profit and Loss (P&L) Management
• Staff Meetings
• Data Analysis
• Team Coaching
• Time Management
• Financial Acumen

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.