Service Business Development Rep

Description

Set, confirm and follow up with Service Appointments. Coordinate with the appropriate Service Advisor and Technician based on the Service need and time available.  

• Work closely with the Service Advisors and learn the Technicians’ skills
• Respond to phone and internet inquiries in a professional and timely manner
• Accurately enter customer information (personal and vehicle) and customer comments/needs into the CRM tool
• Conduct phone surveys to assess the customers experience
• Maintain a follow up system that encourages repeat business and referrals
• Acquire knowledge of services that benefit the customer/their vehicle
• Keep up to date with recalls, products, monthly deals/specials
• Make outbound calls for necessary recalls and warranty work
• Generate business from manifest lists
• Maintain strict confidentiality of personal information of our customers
• Maintain regular attendance
• Other duties as assigned

Requirements

Qualifications/Skills:

• Customer Service Experience - required
• Call Center Experience - highly preferred
• Automotive Experience - a plus but not required
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work at a desk/computer for most of the work day
• Ability to multitask

PM22