Senior Customer Account Specialist (Starbucks by Nespresso)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Job Description: 

The Senior Customer Account Specialist - Starbucks by Nespresso (SBN) will be responsible for managing the Retail 1P relationship with the Amazon (AMZ) Grocery buyer. This role will lead the day-to-day interactions with Amazon and SBN driving Nespresso’s strategic objectives across the platform and ensuring positive commercial outcomes. This role will also own the customer facing responsibilities, be responsible for the overall commercial health of the business and will own the demand driving activities to ensure positive commercial outcomes. These activities include promotion development, forecasting support, merchandising, content optimization, new item launches and financial planning. 
 

The Senior Customer Account Specialist will also have the ability to collaborate and influence cross-functionally and working within a community of Ecommerce experts to elevate the Nespresso brand and drive positive commercial outcomes. This is a hybrid-based opportunity and candidates must be located either within the greater New York City/Tri-State area or in Seattle, Washington. 
 

Responsibilities: 

Manage Starbucks by Nespresso on Amazon 1P

•    Manage demand driving activities across the platform and key stakeholder relationships (internal and external).
•    1P Amazon Retail Grocery Relationship - Manage the day-to-day interactions with the Amazon buyers and SVS.
•    Catalog and PDP Management -  Item/catalog maintenance, content enhancements and PDP monitoring.
•    GM and Competitive Monitoring - track GM activities and key competitors in conjunction with analytics team.
•    Securing Merchandising Packages - secure merch packages with AMZ.
•    Brand Store Maintenance - Support Trade Marketing in maintaining and enhancing the brand store on Amazon. 
•    Account Presentations - lead key account meetings and presentations, T2T, JBP & MBR with AMZ.
•    Andon Cords - work to address all Andon Cords.
•    Vine -  execute new item launches with seeding reviews.
 

Deliver Capsule Growth Targets 

•    Drive the Amazon/Starbucks by Nespresso capsules objectives to help achieve the team's OP targets through accurate forecasting, execution of merchandising and category activations, rationalizing assortments, contributing to media strategies and mitigating competitive pressures (All with a fiscally responsible mindset resulting in achievement of the team's financial goals and targets).
 

Develop and Execute Business/Financial Plans 

•    Attend and represent Amazon B2C during cross functional meetings providing the organization the necessary account info and updates.
•    PO Submission and Reconciliation - Submit, track, monitor and adjust POs accordingly. Working with Finance and Trade Support teams.
•    Updating Key Financial Reports - Finance DF(Investments and Forecasts).
•    Nestle GAAT Involvement - In conjunction with Amazon B2C team, attend and represent Nespresso in key Nestle GAAT(Global Amazon Acceleration Team) meetings and workshops.
•    Manage Agency Partnerships - Assist in providing key agencies with data and insights to better support Amazon retail. i.e. Merkle and Stackline; attend weekly calls as needed.
 

Analyze Data & Develop Insights 

•    Provide actionable insights into the health of the business from existing reports and / or develop additional with the support of Trade Planning and Analytics teams.
•    POS / Sell-out Tracking - Provide weekly updates / insights on Capsules sell-out.
•    Amazon KPI Tracking - Work with Planning to gather key Amazon KPI’s (i.e. LBBX, Rep OOS, Glance Views, Conversions, etc.). 
•    New Item Performance - Tracking new items and recent assortment additions.
•    Amazon Dashboards - Assist the Analytics team in the weekly distribution of the ONE Dashboard, providing context and background to the numbers.
•    Planning and Forecast