Senior Program Coordinator, Interoperability

The Senior Program Coordinator – Interoperability plays a critical role in advancing Netsmart’s interoperability strategy by coordinating cross-functional initiatives, managing vendor relationships, supporting regulatory compliance, and driving technical and operational excellence. This role reports to the Business Unit Leader and serves as a key liaison across internal teams and external partners, ensuring alignment, execution, and continuous improvement of interoperability initiatives.

Responsibilities

Vendor and Marketplace Coordination

• Support vendor vetting processes, acting as a technical resource in collaboration with the Netsmart Application Marketplace and works in tandem with the Sales Overlay Teams.

• Assist with the current Senior Program Manager and Product Teams in the development and refinement of Statements of Work (SOWs) and vendor engagement processes for contractual agreements.

Cross-Matrix Collaboration

• Serve as the primary point of contact within the Business Unit for interoperability initiatives.

• Facilitate alignment across technical, regulatory, GRC, and product teams.

• Establish direct strategic relationships with Care Dimension leaders and their teams.

• Support the health and compliance of our data exchange networks through cross-functional coordination between engineering, product and business resources.

Documentation and Compliance

• Manage the creation, review, and maintenance of SOPs and documentation in collaboration with regulatory and functional teams.

• Ensure documentation is current and compliant with industry and regulatory standards.

• Conduct regular audits to ensure Interoperability programs and product offerings are maintaining regulatory accuracy and integrity.

Technical Oversight

• Obtain client feedback to evaluate and provide input on system architectures, workflows, and processes to enhance efficiency and compliance.

• Collaborate with technical teams to implement process improvements and ensure seamless integration based on solution roadmaps and strategic guidance.

Program and Project Management

• Work with the Implementation teams to support strategic programs and project-based initiatives, including milestone setting, tracking, and execution.

Solution Strategy and Advocacy

• Champion the adoption and usage of CareConnect and related interoperability solutions.

• Support and drive marketing initiatives to develop communication efforts around strategic client success stories.

Industry Engagement

• Represent Netsmart in industry workgroups (e.g., FHIR Accelerator programs, EHRA).

• Execute on delegated tasks and manage project components related to interoperability standards and initiatives.

• Participate in industry conferences and meetings.

Data and Tool Utilization

• Monitor and analyze metrics from interoperability tools.

• Use data insights to inform decisions and resolve issues proactively.

Strategic Execution Support

• Support leadership in executing interoperability strategies by coordinating stakeholders, troubleshooting vendor issues, and integrating matrix resources.

• Act as a strategy implementation lead, ensuring team alignment and project momentum.

• Monitor project status, coordinate resources, and ensure alignment with organizational goals.

Qualifications

Required

• Bachelor’s degree or equivalent relevant experience.

• Minimum 3 of experience in program administration.

• Minimum 3 years of experience managing financial budgets or accounting tasks.

• Strong organizational, prioritization, and communication skills.

• Demonstrated analytical and problem-solving capabilities.

• Proven ability to collaborate across diverse teams and communicate with varied audiences.

• Travel up to 25%

Preferred

• Experience in healthcare interoperability or health IT.

• Familiarity with regulatory frameworks and industry standards (e.g., TEFCA, FHIR).

• Ability to secure and deploy resources effectively and efficiently.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All emp