Dealership Valet Operations Manager in Columbus, OH Weekly Pay!

Overview

WHO WE ARE

 

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.

 

Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth

 

We exist to create transformative job experiences for our team and deliver extraordinary service to our partners

10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.

Overview

Citrin is seeking leaders to join our leadership team as a Dealership Operations Manager. We are a values-driven, entrepreneurial company that was founded 18 years ago. Today, we are in 15 markets, serve over 70 properties, employ over 800 incredible individuals and are rapidly expanding across the country in an exciting new vertical.

 

We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team, finding ways to elevate the service we are delivering our clients, and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us! If these values resonate with you and you are interested in creating a lasting impact with us, our Citrin Management Training Program is awaiting your application! 

 

Training Details:

As a Citrin leader, you’ll learn what it means to always put our people first. Ours is a culture of friendly competition, which is critical to growing our business — and your success. Our company is being built exclusively with leaders who develop from our training and guidance from within and externally. 

 

• You will receive the support, mentoring, and learning you need to be successful
• We’ll teach you how to excel as a leader, customer service, sales and marketing, finance, and operations
• Start learning our business working alongside the team in our current locations with possible travel to new customer launches throughout the US.
• You will be the face of Citrin to our clients and their customers. 
• You will work alongside the team you are leading to help them be successful.
• You will learn behind the scenes operational functions and help us shape our organization for growth. 
• You will master the knowledge and skills you need to run your own market and develop your team of 15 – 50+ employees.

Responsibilities

Responsibilities

• Oversee daily valet operations for assigned dealership location(s), including but not limited to, working as valet by greeting customers, washing and parking vehicles, and running the daily operations of all assigned account(s)

• Become a leader with entrepreneur mentality and professional communication
• Motivate and empower a team to provide world-class hospitality 
• Effectively manage people and hold them accountable to expectations
• Create and manage the schedule, daily reports, and budget allocation

• Formal check in meetings with client(s) and directly responsible for client satisfaction.
• Responsible for the accountability of Account Managers,  shift leads, team leads, and valet team members for all assigned location(s.)
• Maintain proper staffing levels and create weekly schedules for all location(s) within their portfolio.
• Administer and embody the company’s disciplinary action process and provide support to the Account Manager(s). Ensuring all infractions are being documented in a timely manner by their staff.
• Responsible for conducting disciplinary and probation meetings, execute termination once proper documentation is provided to HR.
• Identify and make changes for operations, safety, or procedural updates as needed. Assist corporate  in communicating these updates.
• Directly responsible for building standard operating procedures and location pages for all current or new account(s) assigned. Ensure Account Managers are making the necessary edits.
• Launching new locations within the assigned portfolio.
• Administers local orientations and driving tests in coordination with Human Resources.
• Create and implement site specific training. Identify and build additional training needs as needed at assigned location(s).
• Create hourly budget allocation and is responsible for account manager remaining compliant with allocation.
• Attends to