HDO Regional Manager, Associate Director

The salary range (or base pay) for this position is $171,120 - $187,680 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Associate Director

Wayfair is looking for an inspirational leader with a strong background in leading large operations teams, change management, process and project management, continuous improvement, people development, analytical problem solving skills, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch organizational skills, communication, and partnership skills.

What You'll Do

• Relentlessly focus to drive Wayfair’s operations strategy of cost-efficient, perfect orders, at scale in our Large Parcel last mile operations that align with business objectives and growth projections
• Oversee a NA region for last mile network of 10-12 HDOs/Terminal buildings
• Build and lead a team of Associates and operations managers, that drives relentless customer focus and operational rigor
• Work in a fast paced environment, juggling multiple projects and priorities 
• Build out key metrics that define success for the team and enable day-to-day management and capacity planning
• Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
• Identify opportunities through a combination of data driven analysis and observations
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
• Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks
• Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results

What You’ll Need

• Bachelor's degree required, Master’s degree in Supply Chain or Business Administration preferred
• 10+ years of experience in a fast paced e-comm/consumer-focused organization
• 7+ years of Ops leadership experience leading large teams, driving continuous improvement and change management
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas 
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in a fast moving environment with certain level of ambiguity

The exact location is flexible as long as you are willing to be on-site daily in one of Wayfair’s Delivery Terminals in the following locations:

• Arizona: Phoenix
• California: City of Industry or San Leandro
• Colorado: Aurora
• Kansas: Lenexa
• Kentucky: Louisville
• Louisiana: Hammond
• Michigan: Wixom
• Minnesota: New Brighton
• Missouri: Hazelwood
• Nevada: Las Vegas
• Oregon: Portland
• Texas: Austin, Houston, or San Antonio
• Washington: Kent
• Wisconsin: Oak Creek

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value a