Evaluator & Designated School Official

Division Name: Academic Affairs
Department: Office of International Engagement

Job Summary

This position processes all classifications of undergraduate and graduate applications for international students that are submitted to the University. There is much public contact with prospective students and their families through e-mail, phone, and walk-in appointments. With training, the incumbent must be knowledgeable of all admissions policies and procedures and be able to apply them. Working in a production unit, the incumbent should be able to work with speed and accuracy.

This position will evaluate credentials and determine if international students are admissible to the University in a variety of programs: undergraduate and graduate degree programs, Undergraduate and Graduate Pathway Programs; English language programs and special short-term programs. As a Designated School Official, this position will stay informed on general immigration matters, process official immigration documents for incoming international students, advise on visa matters, and update student records in various databases.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

The Office of International Engagement serves as a hub for international students, where students can have access to academic, housing, and social support, providing students with the tools and resources to succeed as an international student at an American university. https://internationalengagement.illinoisstate.edu/ 

Salary Rate / Pay Rate

$16.61 - $21.59 per hour

Required Qualifications

1. High school graduation or equivalent
2. Any one or combination totaling two years (24 months) from the categories below:
   (a) course work in any discipline as measured by the following conversion table or its proportional equivalent:
        - 30 semester hours equals one year (12 months)
        - 60 semester hours or an Associate’s Degree equals eighteen months (18 months)
        - 90 semester hours equals two years (24 months)
   (b) work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience
3. In order to meet the Department of Homeland Security requirements for DSO, the applicant must be able to prove they are either a citizen or a lawful permanent resident of the United States by providing one of the following documents:
   - Copy of U.S. passport (current or expired)
   - Copy of a U.S. civil-issued birth certificate
   - Copy of an alien registration card
   - Copy of a naturalization or citizenship certificate

Preferred Qualifications

1. The following experience:
   a. data entry and familiarity with software programs (i.e., Word, Excel, etc.)
   b. Salesforce, Slate, Sale, or CRM
   c. working or living abroad
   d. working with international students
   e. serving as a DSO or ARO
2. The following skills and abilities:
   a. strong attention to detail and excellent assessment skills
   b. thoroughness and good organization skills
   c. strong written and oral communication skills
   d. excellent customer service skills

Work Hours

8:00am-4:30pm Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at workstation for extended periods.
2. Distinguish colors on a monitor.

Proposed Starting Date

January/February 2025

Optional Applicant Documents

Resume
Cover Letter
Transcripts - See Special Instructions to Applicants