Delivery Manager Professional

Job Req ID: 49915

Posting Date: 05/08/2025

Function: Service

Location: Budapest or Debrecen

 

 

Important – Working hours of this role is to support Americas: Hungarian hours: 14:00 to 22:00 (Monday to Friday).

 

 

Why this job matters

 

As a Service Delivery Professional, you’ll play a key role in supporting the successful delivery of BT’s standard products and services to global customers. Working closely with project managers and internal teams, you’ll help ensure smooth implementation and on-time delivery of customer solutions.

This is a great opportunity for someone with solid coordination or delivery support experience looking to step into a global delivery environment.

Key Responsibilities

 

• Support the coordination of customer solution delivery across various product areas such as Data, Voice, Cloud, and Internet.
• Liaise with internal teams including project managers, ordering, configuration, and support to align delivery schedules and resolve day-to-day issues.
• Track and follow up on order statuses, delivery milestones, and documentation requirements.
• Communicate with third-party vendors or suppliers to monitor progress and ensure timelines are met.
• Assist in maintaining delivery records, generating reports, and flagging delays or risks to relevant stakeholders.
• Help improve operational processes by identifying recurring issues and supporting process improvement initiatives.
• Contribute to customer satisfaction by ensuring expectations are understood and updates are provided in a timely and professional manner.

What we are looking for

 

• Experience in a coordination, delivery, or service support role (telecoms or IT sector experience preferred but not required).
• Ability to work with internal systems, track tasks, and maintain accurate documentation.
• Good communication and problem-solving skills, with a proactive and organized approach to work.
• Familiarity with standard telecoms or IT solutions is an advantage.
• Team player with the ability to manage multiple small tasks or projects simultaneously.
• Experience working in an international or matrixed environment is a plus.
• Professional certifications like ITIL or basic networking knowledge (e.g. CCNA) are a plus but not mandatory.

What's in it for you

 

Compensation and benefits:

Attractive salary
Cafeteria package  - HUF 600,000/ year
Performance-based bonus Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well

 

Work atmosphere and community:

New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)

 

Flexibility:

Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)

 

 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms f