Team Lead -Sending Fulfillment Center (SFC)

Open Role: Team Lead -Sending Fulfillment Center (SFC) 
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About The Role

Are you a natural motivator who thrives in a fast-paced environment? We are looking for a Fulfillment Center Team Lead to join our team in Phoenix!

This is an engaging, hands-on leadership role on the warehouse floor, you won't be sitting behind a desk. As a Team Lead, you will work side by side with associates and partner directly with the Area Manager to keep daily operations running smoothly, accurately, and safely. You are the vital bridge between our floor team and management: helping associates hit performance goals, ensuring inventory integrity, driving lean process improvements, and fostering a positive, high-energy work culture every day.

Who You Are

• A Collaborative Leader: Highly dependable, positive, and accountable, with a track record of resolving conflicts and building strong working relationships.
• An Operations & Inventory Mind: Detail-oriented with strong problem-solving skills, comfortable with basic math, inventory audits, and WMS/ERP navigation.
• A Clear Communicator: Able to deliver clear verbal and written instructions to drive tasks to closure efficiently with error-free results.
• Tech-Savvy & Adaptive: Comfortable using Google Suite (Gmail, Docs, Drive) and warehouse technology (scanners and WMS systems).
• Thrives in Motion: Energized by a physically active, fast-paced warehouse environment.

Required Qualifications

• Ability to arrive 15 mins prior to shift start time to help prepare shift
• Must be able to lift 49 lbs
• Ability to be on feet for upward of 10 hours per day
• High school diploma or equivalent
• Leadership experience involving conflict resolution, managing interpersonal relationships, and providing leadership and feedback in challenging situations 
• Continuous improvement experience, including process optimization in a warehouse environment and knowledge of lean process improvement principles 

A Typical Day 

• Lead on the Floor: Support daily operations by delegating tasks, leading shift huddles, and assisting with floor production as needed.
• Drive Inventory & Operational Accuracy: Oversee receiving, staging, and shipping while maintaining inventory accuracy in Koerber WMS through regular audits and FIFO practices.
• Train & Coach: Mentor and cross-train associates on SOPs while providing performance feedback to support their growth.
• Prioritize Safety & Compliance: Enforce a safety-first culture by identifying hazards and maintaining an organized, audit-ready work environment.
• Process Improvement: Identify workflow bottlenecks and apply lean principles to optimize daily throughput.
  
  
  What We Believe:

One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.

• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real.  Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our