Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most.

With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact.

At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

 

Code for America is looking for a talented Senior Director of Program Delivery who will provide strategic leadership for delivery excellence, ensuring projects consistently meet their goals and strengthen the organization's reputation. Your guidance will empower your team to thrive as leaders and create stronger, more consistent delivery systems across the organization. By ensuring projects are executed with discipline and vision, you will directly position the organization to scale its impact in critical safety net areas like SNAP and Medicaid.

About the Role: 

Code for America is a leading implementer of human-centered design and technology approaches, with a mission to help make government work well for everyone. Our projects include custom software development (e.g., building a new online child care application in Illinois), technology-enabled advisory services (e.g., standing up a new automated Medicaid renewals system in Minnesota), and scalable product development (e.g., building Summer EBT products for multiple states to use). 

At a time when the social safety net is under historic strain, Code for America is being called on to help millions of people access critical benefits like SNAP and Medicaid. The Senior Director of Program Delivery will ensure we rise to that challenge — ensuring our projects are delivered with discipline, clarity, and excellence.

This leader will manage the Safety Net programs team, guiding them to deliver high-impact projects that meet the needs of governments, funders, and — most importantly — the people we serve. The Senior Director will be accountable for ensuring projects are delivered on time, within budget, and with outcomes that strengthen the fabric of the safety net. 

Working in close partnership with the Executive Director of Safety Net Strategy, this leader will ensure day-to-day execution is consistently aligned with strategic priorities and responsive to emerging shifts in the safety net ecosystem. Together, these roles will provide the balance of vision and disciplined delivery needed to meet this historic moment.

This role requires deep expertise in Safety Net benefit areas (SNAP and/or Medicaid), a strong understanding of civic technology, human-centered principles and practices,  and government systems. Finally, the person in this role must have the leadership skills to align complex, cross-disciplinary teams around ambitious goals.

This role will report to the Chief Operating Officer and is expected to travel no more than 15% of the time.

Code for America is based in California and can employ those who reside full-time within the United States. This is a remote position.

In this Position You Will:

• Program Delivery Excellence:
  • Own accountability for the successful delivery of the full Safety Net portfolio, ensuring projects meet timelines, budgets, and impact goals.
  • Collaborate with the Partnerships team to ensure project scopes are realistic, aligned with Code for America’s delivery standards and impact goals, and incorporate input from delivery staff.
  • Define and drive best-in-class delivery standards across all projects, including:
    • Project management: Ensure  every project is managed against clear goals, roles, timelines, and accountability, so progress is visible and delivery is reliable; ensure project kick-off and close-out processes are consistent across the portfolio. 
    • Risk mitigation & compliance management: Proactively identify delivery and partnership risks, ensure clear escalation and time