Senior IT Manager

<div class="content-intro"><p>Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.</p> <p><strong>Who We Are:</strong></p> <p>While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.<br><br>Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better&nbsp;serve our current customers and to expand into newer markets.<br><br>Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.</p></div><p><strong>The Job:</strong></p> <p>The primary role of the <strong>Senior IT Manager</strong> is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high-performance, efficient operations. The IT Manager will be responsible for upgrading and installing new hardware and software solutions, troubleshooting to address any problems with computer systems, and maintaining and securing company IT infrastructure. Overseeing project management and providing technical expertise to support business needs, compliance, and data protection.</p> <p><strong>What You'll Be Doing:</strong></p> <ul> <li>Implement and administer IT policy and procedure-related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.</li> <li>Manage hardware and software deployment for new hire onboarding and off-boarding process.</li> <li>On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and employee home network/connectivity issues.</li> <li>Administration of Google Workspace and other SaaS tools as necessary (Confluence, Jira, Salesforce, LastPass, etc).</li> <li>Manage VPN Access.</li> <li>Process Improvement, documenting, refining, and optimizing IT processes, including incident management, escalation protocols, service-level agreements and all third-party software, and IT best practices.</li> <li>Researches and eva