Panerai e-Boutique Sales Associate - Italian & German Speaking

"It’s a pleasure to arrive at our beautiful office every day to work with a diverse, warm, and light-hearted group of people, with the common goal of delighting our clients.  I had the opportunity to grow from the sales & customer service role myself, and it now fills me with pride to help develop my team to be ready for their next step within the Richemont group.” 

- Client Relations Team Leader 

  

  

  

HOW WILL YOU MAKE AN IMPACT? 

The e-Boutique Sales Associate is the voice of PANERAI. You will build and maintain relationships with our clients, advising them via phone and web-based channels. You are responsible for upholding excellent levels of client support and developing sales.  
Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, whilst providing the highest quality of service and client satisfaction.  
 

KEY RESPONSIBILITIES  
•    Advising, selling & clienteling  
•    Drive sales through professional and courteous client interactions meeting the Maison targets  
•    Be a role model regarding the Maison selling ceremony  
•    Handle & solve issues related to clients  
•    Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional, and engaging manner  
•    Actively develop outbound clienteling actions to enhance your client portfolio  
•    Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems  
•    Consistently seek new product knowledge to act as an expert for the Maison  
•    Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales  
•    Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks  

Maison identity & expertise  
•    Know the Maison products, History and events calendar to convey storytelling to your clients  
•    Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)  
•    Be a referent for Watchmaking know-how  
•    Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients  
 

YOUR PROFILE  
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our PANERAI e-Boutique Sales Associate. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of Italian and German, with communication skills that are superb and represent the quality PANERAI personifies. As a good team player, you are flexible, positive, dedicated and a multitasking wizard.  

  

You must be able to demonstrate the following key capabilities:  
•    Excellent understanding of customer service  
•    Keen sales skills  
•    Computer literacy  
•    Keyboarding skills of at least 50wpm  
•    Written and verbal communication skills in ITALIAN & GERMAN
•    Be constructive in difficult situations  
•    Collaborate with others to enhance work processes, tools, and governance  
•    Be eager to learn new competencies, capabilities, and knowledge  
 

WE OFFER  
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.  
Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.  
To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission, and a full reimbursement of travel costs.  
If this opportunity sounds like a good challenge to you, we would like to hear from you.  
 
YOUR JOURNEY WITH US
In the interview process with us, we always ensure you have complete insight and transparency. This means you will meet the Managers involved, your future team and get a chance to shadow our excellent Advisors to see how they work.
 
After successfully joining us you will be included in our CRC Academy Program. This means that you will initially have 2-3 weeks of training on the brand history + product knowledge, procedur