Production Service Systems Administrator 2

 

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

 

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they take on some of the world's biggest challenges. We're looking for a Senior Technical Operations Engineer who would be responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide critical issue support to a wide variety of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements

 

Install, monitor, maintain, support, and optimize OCI Cloud Infrastructure including hardware and software in a cleared environment. Provide escalated technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

 

Requirements: 

· U.S. Citizenship and active TS/SCI clearance required. Must be eligible/willing to sit for polygraph. TS/SCI w/Poly preferred.

· Technical Security background/certifications with experience in troubleshooting and remediating security findings while managing supporting security processes. 

· Bachelor's degree in Computer Science, or equivalent work experience. 

· Experience with Linux System Administration, Networking, Storage, Compute and Virtualization 

· Experience participating in or running incident bridges. 

· Customer focus, passion for delighting customers. 

· Experience in cloud technical support, operations, NOC or similar is preferred, but not required. 

· Demonstrable ability to quickly learn new technical disciplines and then train others.

BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. A minimum of 2 years experience.

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