Supervisor Sales Support QA

As a Supervisor, the incumbent in this position oversees the day-to-day operations of a group of employees. This includes training and developing staff, assigning work, as well as interpreting and ensuring the consistent application of organizational policies. He/she possesses and applies knowledge of the principals, practices and procedures of a particular field of specialization. The Supervisor may initiate and communicate a variety of personnel actions, including disciplinary action and the scheduling and approving of overtime. Direct communication with the Manager on the team direction and focus

• Career development of team through scheduled coaching sessions with individual staff every other week. 
 

• Provide real time feedback.coaching 
 

• Perform staff GSD and review throughout the year on progress 
 

• Key resource for assisting the team in developing processes for transparency 
 

• Understanding the team's overall performance. 
 

• Makes certain that all department and functional training requirements have been fulfilled 
 

• Ensures consistent application of Hapaga-Lloyd policies to all personnel actions 
 

• Update and maintain TRS for respective team
 

• Maintain individual account responsibilities while being a lead for a small sized team
 

• Utilizes key metrics, such as KPIs/rate agreement accuracy and customer turn time, to drive improvement 
within the department 
 

• Provides training for staff on new systems, regulations and requirements as governed by the Federal 
Marititme Commission (FMC)
 

• Assists staff with problem solving and interpretation of tariff rates and rules 
 

• Lead for interaction with the GSC/HLGS teams. Cross training of staff within the team 
Job Specification (knowledge, skills and abilities normally required for competent performance in the job): 
 

• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify
shipping terms unique to a location. Understands routings, schedules and general practices of various
countries, carriers, ports and terminals.
 

• Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available. 
 

• Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground
transport between customer and terminals.
 

• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking
work. Uses other software appropriate to work demands and effectively applies other components of
MSOffice required by the job.
 

• Uses questioning to identify the specific problems and related information. Logically determines approach to
solving the immediate problem.

Secondary School Diploma. 2 years of experience in the Maritime Industry or the equivalent combination of education and experience preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines, pressures and demands from both internal and external sources