Dispatcher - Retail Systems

We are looking for an entry-level Dispatcher to support our Bizerba portfolio solutions for our Retail Division customers. A successful Dispatcher will have a customer focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. Please be advised this role reports onsite.

JOB DUTIES:

• Receive incoming telephone calls, assess, and dispatch service calls.
• Prioritize and determine best available technician to complete job.
• Provide feedback to the call center for improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Provide backup to fellow dispatchers as needed.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
• Ensure proper communication with customer to gather all pertinent information for service call.
• Consistently follow-up with customer to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform work according to the Bizerba Policy and Procedures Manual

BENEFITS:

• Competitive salary from $20 per hour
• Health Insurance (medical, dental, vision) effective at 30 days.
• 401K eligibility after 60 days up to 3.5% company match
• Paid vacation and PTO
• Short/Long Term Disability
• Life Insurance
• Flex Spending and Health Savings Accounts
• Employee assistance programs

JOB REQUIREMENTS:

• Strong computer skills necessary (MS Office)
• Excellent written and verbal communication skills required.
• Self-motivated, requires minimal supervision.
• Ability to think “Out of the Box” and be creative.
• Time management, and strong organizational skills required.
• Customer service orientated, a must.
• Ability to handle multiple priorities, and to work in a deadline driven environment.
• Must be available to work weekends on an on-call shift, as needed.
• High school diploma, or equivalent
• 2 years’ service management, call center, or field service experience preferred.
• CRM and SAP knowledge, preferred.
• Bilingual, a plus