Director, IT - Software Development

Overview

We are seeking a highly skilled and motivated Director, IT to oversee the technology solutions that support our operations and strategy within the CPP IT department. The ideal candidate will have a strong background in IT management, project management, a deep understanding of CPP systems, and the ability to lead a team in delivering innovative technology solutions that enhance efficiency and improve customer satisfaction.

Responsibilities

Technology Strategy and Management

• Lead the development, implementation, and maintenance of IT systems and applications that support the CPP application.
• Collaborate with CPP management and other stakeholders to identify technology needs and develop strategic plans to meet those needs.
• Oversee the integration of new technologies and systems into existing CPP processes, ensuring minimal disruption and maximum efficiency.
• Manage a team of IT professionals, providing guidance, training, and support to ensure high performance and professional development.
• Monitor system performance, troubleshoot issues, and implement solutions to enhance system reliability and user experience.
• Ensure compliance with industry regulations and company policies regarding data security and privacy.
• Collaborate with IT teams to integrate emerging technologies and best practices into CPP operations.
• Ensure data integrity, accuracy, and security in compliance with industry regulations and company policies.

Leadership and Team Management

• Lead and mentor a team of IT professionals, providing direction, support, and development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement within the IT team.
• Manage resource allocation and project prioritization to ensure the timely and successful delivery of IT initiatives.
• Establish performance metrics and conduct regular evaluations to ensure team effectiveness and alignment with departmental goals.
• Overseeing a team of about 15-20 Software Developers.

Project or Work Request Management

• Plan, execute, and oversee IT projects related to CPP, including system upgrades, migrations, and integrations.
• Develop project plans, timelines, and budgets, ensuring adherence to scope, schedule, and cost constraints.
• Coordinate cross-functional teams and stakeholders to ensure project objectives are met and risks are mitigated.
• Monitor project progress, provide regular status updates, and implement corrective actions as needed.

Stakeholder Collaboration

• Act as a liaison between the CPP department and IT teams, ensuring clear communication and understanding of requirements and priorities.
• Partner with business leaders to identify opportunities for IT-driven improvements in CPP operations.
• Engage with external vendors and partners to evaluate and implement technological solutions that enhance CPP processing.
• Represent the CPP IT function in leadership meetings and contribute to strategic decision-making.

Qualifications

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience in IT management or at least 5 years in a leadership role within the insurance industry, preferably in policy system technology.
• Proven track record of successfully managing complex IT development delivery from inception to completion.
• Experience with policy systems, data management, and analytics tools.

Skills and Competencies

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent project management skills, including planning, execution, and risk management.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. In-depth knowledge of IT infrastructure, applications, and emerging technologies relevant to policy maintenance.
• Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Commitment to continuous learning and staying abreast of industry trends and best practices.

Personal Attributes

• Strategic thinker with a vision for leveraging technology to achieve business objectives.
• Results-oriented with a focus on delivering high-quality outcomes.
• Adaptable and open to change, with a willingness to embrace new challenges and opportunities.
• Customer-centric approach with a commitment to enhancing the CPP experience for polic