Valet Supervisor - Tampa, FL

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com


Position Summary
The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.


Primary Objective
To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.


Duties and Responsibilities
Operational Support
Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.


Guest Service and Issue Resolution
Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.


Team Appearance and Compliance
Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.


Communication and Leadership
Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.


Equipment and Supplies
Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.


Tip and Payroll Oversight
Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.


Safety and Risk Management
Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.


Team Support
Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.


Schedule
Work 40+ hours on-site at assigned accounts.


Additional Responsibilities:
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.


Knowledge, Skills, and Abilities
Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience
High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.


Certificates and Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.


Hospitality, Customer Service and Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.


Organizational Support and Adaptability
Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.


Dependability and Safety
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and