Deputy CIO, Operations & Service Delivery - Information Solutions

Job Description Summary

The Deputy CIO - Operations & Service Delivery Systems (IS) will lead enterprise-wide operational strategy, performance, and service delivery for all Information Systems functions within a large, complex academic health system. Reporting directly to the Enterprise CIO, the leader will be accountable for driving operational excellence, aligning IS with clinical, academic, and business priorities, and building a high-performing team across all IS domains. This executive will oversee IS service management, performance measurement, value realization, and change management, ensuring that technology investment decisions deliver measurable business impact. Serving as a key partner in translating enterprise strategy into operational execution, the IS COO optimizes service delivery and sustains a culture of continuous improvement. The ideal candidate brings a deep understanding of IT operations in healthcare, demonstrated success in strategic leadership, cross-functional collaboration, and operational rigor. A proven track record of leading complex service portfolios, managing large-scale transformations, and aligning IS with enterprise goals is essential. This position is particularly well-suited for a former CIO or senior IT executive from a smaller healthcare organization seeking to scale impact within a leading academic health system.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002269 SYS - IS Senior Leaders

Pay Rate Type

Salary

Pay Grade

Health-00

Scheduled Weekly Hours

40

Work Shift

Job Description

The Deputy CIO - Operations & Service Delivery Systems (IS) will lead enterprise-wide operational strategy, performance, and service delivery for all Information Systems functions within a large, complex academic health system. Reporting directly to the Enterprise CIO, the leader will be accountable for driving operational excellence, aligning IS with clinical, academic, and business priorities, and building a high-performing team across all IS domains.  This executive will oversee IS service management, performance measurement, value realization, and change management, ensuring that technology investment decisions deliver measurable business impact. Serving as a key partner in translating enterprise strategy into operational execution, the IS COO optimizes service delivery and sustains a culture of continuous improvement. The ideal candidate brings a deep understanding of IT operations in healthcare, demonstrated success in strategic leadership, cross-functional collaboration, and operational rigor. A proven track record of leading complex service portfolios, managing large-scale transformations, and aligning IS with enterprise goals is essential. This position is particularly well-suited for a former CIO or senior IT executive from a smaller healthcare organization seeking to scale impact within a leading academic health system.

Key Responsibilities

• Lead IS Operational Strategy – Drive the design and execution of IS operations and service delivery to achieve measurable improvements in performance, efficiency, and strategic alignment with health system goals.
• Redesign IS Service Management Framework – Lead service rationalization, intake and demand management, and capacity planning to optimize delivery performance, strengthen accountability, and achieve measurable improvements in service quality, efficiency, and responsiveness across the IS organization.
• Partner with Enterprise PMO (EPMO) to manage project execution for Intake, Demand and Capacity Management.
• Establish and Manage the IS Value Management Framework – Implement a comprehensive financial and operational reporting model covering labor, cost, performance, and user experience, ensuring transparent visibility into total cost of ownership (TCO) and return on investment (ROI) through regular business reviews, enabling informed technology investment decisions.
• Optimize IS Portfolio and Governance – Define and implement standards and operational playbooks in partnership with the EPMO for strategic initiatives, portfolio execution, and enterprise governance practices, ensuring alignment with organizational priorities, clear accountability, and delivery of measurable business outcomes.
• Oversee Core IS Functions – Provide executive leadership for Performance Management, Change Management, Budget & Finance, Enterprise Training, and IS Marketing & Communications, ensuring operational excellence, alignment with enterprise priorities, and delivery of measurable outcomes that advance the health system’s mission.
• Drive Operational Efficiencies and Transfo