Peer Recovery Support Specialist - Grant - BH Services Case Manager

Pay Range: $16.50 - $22.10 Depending on Experience
Schedule: Monday - Friday


A Peer Recovery Support Specialist (PRSS) Ambassador is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their experience to help others. A PRSS works with individuals during their recovery journey, sharing skills, coaching, and providing support. A PRSS will have obtained credentialing as a PRSS from an AHCCCS approved training program. Peer support services shall be provided by a PRSS and are aimed at assisting in the creation of skills to promote long-term and sustained recovery. PRSSs providing peer support are not therapists and will need to know when and how to refer peer individuals to a therapist for support and will work as part of an integrated multi-disciplinary team. Assisting with or completing these duties, tasks, or assignments follows well-established procedures requiring some minimal independent judgment within the scope of authority and responsibility for the position.

A PRSS works with direct supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.
Essential Job Functions:
• Performs and/or completes all assigned duties, tasks, responsibilities, and assignments supporting program operations within established periods; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.
• Maintains at all times employee and/or patient confidentiality by controlling the environment and information being disclosed only to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives.
• Performs assigned duties, tasks, or assignments that supports effective peer support to patients, such as:
◦ Offers support and understanding to people enrolled to the program.
◦ Knowledgeable of the Behavioral Health system of care in AZ and the AHCCCS AMPM Peer and Recovery Support Service Provision Requirements.
◦ Shares personal experiences related to the recovery journey of individuals facing similar life circumstances.
◦ Provides advocacy, emotional support, and help in problem-solving. Peer support services will be offered in office but primarily in the community to meet peer patients where they are at and may be offered after hours and on weekends
◦ Helps to locate support services in the community that can assist in the recovery process.
◦ Helps guide individuals in the development of their own recovery goals.
◦ Encourages communication with the multidisciplinary integrated treatment team.
◦ Works with the multidisciplinary integrated treatment team members in a manner that supports the recovery goals of patients.
◦ Participates in bi-weekly clinical supervision.
◦ Facilitates peer groups and/or classes.
◦ Engages with newly diagnosed patients to offer support and help them navigate the system.
◦ Serves as a treatment team member and participates in team meetings.
◦ Works closely with the Behavioral Health Leadership Team
• Demonstrates an exceptional level of customer service; answers and responds to all incoming calls, emails, and inquiries in a timely and effective manner, respond to requests for support providing general information in response to inquiries.
• Identifies and reports any safety hazard, or potential hazard, by immediately notifying supervisory staff and communicating the hazard, thereby ensuring that El Rio Health provides safe and high-quality services for all patients and visitors.
• Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements applicable to a PRSS.
• As a team player demonstrates self-initiative by being able to communicate effectively in order to assist patients, co-workers, and others while maintaining and enhancing a respectful and positive attitude in the work environment.
• Ability to function as a role model in the use of healthy coping and self-help skills.
• Ability to listen and provide emotional support.
• Willingness to share personal stories and experiences in an effort to establish the peer relationship and support the recovery process.
• Demonstrates effective performance as an advocate for others