Temporary Staffing Manager

About Happy to Help Caregiving

Happy to Help Caregiving provides non-medical in-home care to clients who need support, consistency, and companionship. Our mission is to surround clients with compassionate caregivers who live the “Happy to Help” mindset.

Reliable care starts with reliable staffing. The Staffing Manager plays a key role in keeping schedules stable, supporting caregivers, and helping clients and families feel informed, respected, and cared for.

The Role

We are hiring a Temporary Staffing Manager to help manage caregiver schedules, fill open shifts, support caregiver communication, and coordinate day-to-day staffing needs.

This is a full-time, office-based temporary position created to support current operational needs. At this time, the assignment does not have a confirmed end date. There may be potential for the selected candidate to be considered for a permanent Staffing Manager position based on business needs, role availability, performance, and company staffing structure; however, permanent employment is not guaranteed.

This role is ideal for someone who is organized, calm under pressure, comfortable on the phone, and able to balance urgency with professionalism.

A strong candidate may come from home care, healthcare administration, staffing, scheduling, recruiting, customer service, operations coordination, or another fast-paced service environment. Direct home care experience is helpful, but many parts of this role can be trained for the right candidate with strong communication, judgment, accountability, and follow-through.

What You Will Do

Scheduling and Coordination

Match caregivers to clients based on skills, availability, personality fit, preferences, and client needs.

Maintain accurate caregiver and client schedules in the company scheduling system.

Fill open shifts, manage call-offs, and respond quickly to schedule changes.

Help maintain continuity of care by communicating changes clearly and promptly.

Track caregiver availability, attendance, and schedule updates.

Caregiver Support and Accountability

Communicate regularly with caregivers to support reliability, engagement, and retention.

Provide clear feedback, coaching, recognition, and follow-up.

Address attendance or performance concerns in a professional and fair manner.

Help caregivers understand expectations while maintaining a positive, team-focused culture.

Client and Family Communication

Communicate with clients and families professionally when schedules or caregiver assignments change.

Listen to concerns, provide clear updates, and help resolve staffing-related issues.

Ensure clients, families, and caregivers feel heard, respected, and supported.

Documentation and Follow-Through

Document schedule changes, service exceptions, caregiver communication, and follow-up items as required.

Keep communication systems organized and up to date.

Partner with leadership, recruiting, and office team members to support staffing needs.

On-Call Participation

Participate in a scheduled on-call rotation for urgent scheduling or client concerns.

This role is not required to physically cover caregiver shifts.

What We Are Looking For

Strong organization and follow-through in a fast-moving environment.

Calm, professional communication by phone, text, and email.

Ability to prioritize urgent issues while keeping track of details.

Comfort working with scheduling software, spreadsheets, online systems, and communication tools.

Ability to support caregivers while also holding them accountable.

Sound judgment when handling client, family, caregiver, or schedule concerns.

Willingness to learn, receive feedback, and grow into the role.

Comfort working in a temporary role where the assignment length may depend on business needs.

Experience in staffing, scheduling, recruiting, healthcare administration, home care, operations, call center work, or high-volume customer service is helpful.

Requirements

Full-time availability for an office-based temporary role.

Ability to participate in a scheduled on-call rotation.

Valid driver’s license.

Ability to meet company hiring requirements, incl