Manager, Software Engineering Product Manager (Rapid Response)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Tuesdays.

Do you excel at driving operational excellence and tackling challenges in real time? Commercial Lines Solutions (CLS) is seeking a Rapid Response Manager to help us build a resilient, high‑performing technology environment where uptime is the standard, and every incident becomes an opportunity for growth.

About the Role
As our Rapid Response Manager, you’ll lead the charge in managing high‑impact incidents across our application landscape. You’ll oversee a dedicated team of associates and vendor partners, ensuring swift, coordinated responses that minimize disruption and drive continuous improvement.

What You’ll Do

• Lead 24/7 response for P0 incidents, coordinating resolution efforts.

• Manage P1 incidents with urgency, ensuring effective escalation and communication.

• Leverage AI‑driven tools and automation to accelerate incident detection, triage, and resolution, improving overall productivity and reducing response times.

• Facilitate post‑incident reviews, identify root causes, and drive follow‑up actions to prevent recurrence.

• Serve as the central point of contact during incidents, keeping leadership and impacted teams informed.

• Lead a team of internal associates and vendor partners to ensure seamless incident response.

• Lead and manage offshore teams operating under a Managed Service Agreement model, ensuring alignment, accountability, and consistent delivery.

What You Bring

• Proven experience in incident management and leading cross‑functional teams.

• Strong leadership and coordination skills in high‑pressure scenarios.

• Expertise with ITSM tools like ServiceNow and Jira.

• Excellent communication, problem‑solving, and decision‑making abilities.

• Demonstrated success improving incident SLAs through KPI‑driven analytics and targeted process improvement.

• Proven experience managing Managed Service Agreements and driving vendor accountability for consistent, high‑quality delivery.

• Experience in Commercial Lines Insurance operations and familiarity with Policy Administration Systems is a huge plus.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineering Product Manager, you’ll be accountable for a suite of in house or third party applications. You'll lead teams of technology professionals to enable business outcomes and provide reliable customer-centric solutions and experiences.

Job Description

Key Responsibilities:

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Partners with leaders to ensure a viable total cost of ownership and ongoing health and wellness of applications.

• Assists in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations.

• Manages risk mitigation controls and provides support for internal and external audits.

• Supports the engineering build of the application suite and non technical efforts for the products.

• Represents voice of the customer, acts in a forward-facing role to business partners as an active member of a portfolio management team in the advocation of business case development, planning, financial management and evaluation of portfolio.