Field Operations Supervisor

Department: South Bend Vend 201716

Employment Type: Full Time

Location: South Bend

Reporting To: Michael Ford

Compensation: $55,000 - $63,000 / year

Description

 The Field Operations Supervisor is responsible for overseeing daily route operations, and ensuring efficient daily coverage for market servicing. This role requires strong communication and problem-solving skills to address operational challenges, support Drivers and Merchandisers, and maintain compliance with standard operating procedures (SOPs).

Essential Duties & Responsibilities

Operations & Logistics:

• Monitor warehouse areas for left-behind products and notify drivers/RBMs.
• Manage jumper schedules, coverage assignments, and service rotations.
• Coordinate with RBMs on call-offs, route adjustments, and operational needs.
• Track and communicate real-time issues to relevant teams.

Market Oversight & Training:

• Conduct market visits to ensure SOP compliance and gather client feedback.
• Oversee market refreshes, inventory alignment, and equipment checks.
• Train and support new merchandisers and RBMs on best practices.
• Lead market tours for employees from other divisions.

Scheduling & Communication:

• Prepare and distribute weekly route, service, and Saturday schedules.
• Maintain training materials and route documentation.
• Provide updates on procedural changes to merchandisers.

Job Requirements

• Experience in route operations, logistics, or field supervision preferred
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in scheduling and operational planning.
• Willingness to travel for market visits and team support.
• Willingness to get a Chauffeurs license (if applicable).
• Ability to acquire a DOT physical.

Benefits

 We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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