Seawolf Services Specialist (Administrative Analyst/Specialist, Non- Exempt)

Application Process

This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Thursday, September 26, 2024.

In your cover letter, please share how you prioritize your workload when there are competing priorities, and customer service is one of the priorities.

Please review the position description listed above for full scope of responsibilities and qualifications.

Job Summary

Reporting to the Director of the Seawolf Service Center (SSC), the Seawolf Service Specialist is responsible for providing a variety of complex administrative and technical services in support of the campus community. The services involve application of a wide range of regulations, policies, and procedures, as well as a number of complex computer software systems. The Seawolf Service Specialist assesses individual  customer problems and solves them through troubleshooting, coordination with other campus departments and through independent research, including assisting customers in obtaining resolution to University service problems beyond the purview of the Division of Administration and Finance. The Seawolf Service Specialist provides recommendations and proposes solutions for improvement in administrative processes and is the frontline dealing daily with a steady stream of customers, both in person, via email, and by phone.

Key Qualifications

This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Experience working in higher education preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, Atrium preferred. Bilingual fluency (English/Spanish) is preferred.

Salary and Benefits

Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,879 to $4,611 a month. This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.

A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

Supplemental Information

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. 

The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: