Sr. Manager, Global Sales Compensation Systems

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Sales Compensation Sr. Manager role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to commission systems: vendor management, budgeting and forecasts, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert.

This is mid-level position, and as such, the candidate must possess strong knowledge of sales compensation.  In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Sales Compensation Operations and will be an individual contributor with future growth potential in line with delivered value.

Responsibilities

• This role is the designated owner of Visa’s sales compensation software platform, including the day-to-day operational and financial management of vendors
• Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices
• Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources
• Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources
• Support the project prioritization, planning, and management related to Visa’s Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets
• Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle
• Assess existing processes and identify opportunity for ongoing improvements and project prioritization
• Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa
• Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations team.
• Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Minimum Qualifications:
• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
• At least 6-8 years of sales compensation experience with progressively increasing responsibility and complexity of work
• Experience establishing requirements, managing implementations, and developing effective quality controls in an end-to-end operational environment that includes end-user training and communications
• Experience as the system adminstrator of at least one major sales compensation tool such as Xactly, NICE, Callidus, Varicent, Optymyze, or others
• Experience building the relationships necessary to get things done in a matrixed technology environment
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