Customer Service Specialist

Description

Position Summary:

The Customer Service Specialist provides a wide variety of banking services to both internal and external customers while utilizing problem-solving skills to resolve customer issues. The Customer Service Specialist has several reports that are worked through daily and rotated throughout the department on a monthly basis.

Responsibilities:

• Emulate SSB&T Core Values
• Review/process/complete daily reports as assigned
• Perform research and print/mail notices
• Manage dormant accounts
• Refer customers to other banking products/services
• Answer general banking questions 
• Perform overall balancing 
• Troubleshoot systems or accounts with errors
• Provide miscellaneous support for various items such as stop payments, address changes, etc.
• Running mail
• Other duties as assigned

Requirements

• High School diploma or General Education Degree(GED)
• Demonstrate excellent customer service skills
• Must have excellent phone etiquette
• Must be versatile and able to multi-task
• Must be a team player
• Ability to meet deadlines
• Strong work ethic
• Accuracy, attention to detail, and organization are a must
• Good written and oral communication skills