Telesales Rep - Insource

Job Overview:
The Telesales Consultant, Wholesale Accounts is responsible for consistently achieving 100% of Sales and Gross Profit goals. This will be accomplished by calling a minimum of 80% of the assigned territory during each call cycle and utilizing a consultative sales approach. This position will negotiate competitive pricing within established limits or contracts, re-engage with inactive accounts, and ensure customers are satisfied by addressing their post-sale questions and concerns. This role will be focused on driving sales growth through promotional campaigns and fostering strong customer relationships.

KEY RESPONSIBILITIES: 

• Contacts a minimum of 80% of customers within an assigned territory each month to meet sales and gross profit goals through consultative selling

• Utilizes provided tools to target growth within the Independent Medical Distributor and Independent Retail Pharmacy market segments

• Stays informed on promotional programs, competitive products, and and merchandising-marketing practices through the intranet and regular vendor training sessions

• Works with internal departments (Credit, Customer Service, and Verification) to assist customers with order status, product returns, pricing discrepancies and inquiries on account balance

• Places orders over the phone and resolves any after-sales inquiries, including product-related technical questions

• Partners with Inventory Management, NSI Group, Technical Support, and others to help customers order products not typically stocked by the company

• Collaborates with Field Sales Consultants and other internal teams to uncover customer needs and improve satisfaction while driving sales and gross profit

• Assists in collecting past due balances by offering alternative payment methods

• Participates in sales meetings, training programs, and industry conventions

• Participates in special projects and performs other duties as required

SPECIFIC KNOWLEDGE & SKILLS: 

• Strong selling, customer service and negotiation skills

• Excellent telephone etiquette with the ability to manage high volume of inbound and outbound calls and email communications

• Ability to effectively answer inquiries and resolve disputes

• Ability to learn applicable computer systems

• Self motivated with the ability to work both independently with limited supervision, and to work as a contributor of a team

GENERAL SKILLS & COMPETENCIES: 

• Strong time management and organizational skills, with the ability to prioritize tasks

• Attention to detail and accuracy

• Customer-focused mindset and the ability to handle complex issues

• Ability to plan and arrange activities

• Strong interpersonal, written, and verbal communication skills

• Ability to maintain confidentiality and highly sensitive information

• Capability to work effectively under pressure and manage multiple tasks simultaneously

• Capacity to work effectively under pressure

• Ability to identify and recommend continuous improvement opportunities

• Ability to collaborate and build productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

• Typically, 4 or more years of related experience

PREFERRED EDUCATION: 

• Typically, High School education, vocational training and/or on-the-job training

• Bachelor’s degree preferred

PHYSICAL DEMANDS:

• No special physical demands required

• Less than 10% travel

COMPENSATION:

The posted wage for this position is $15.00 per hour which is the expected starting base salary. This position is