Service Tech-Springfield

Description

SUMMARY: Responsible for setup and maintenance of vending, fountain, ice and cooling equipment owned by Ozarks Coca-Cola/Dr Pepper Bottling Company.

This position will require a lengthy and substantial amount of training, so the minimum time commitment expected in this position will be 24 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Responsible for timely completion/turn in of paperwork and tickets.
• Handle and account for company money.
• Physical agility to move/manipulate vending, premix, post mix, ice and concession equipment into limited space.
• Required to work early mornings, nights, weekends and on-call as needed.
• Good verbal and written skills required to communicate effectively/clearly/concisely with Customers and other employees.
• Skill goals to be met in one-year, with review in six-months.
• Variable work hours and days may be required to meet Customer service and repair needs.
• Responsible for trouble shooting and performing various levels of mechanical services on soft-drink equipment.
• Maintain clean and safe work area.
• Maintain positive customer relationships by servicing customer and providing service information.
• Required to be on “on-call” duty on rotating weekends, week nights and holidays.
• Other duties may be assigned or requested.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES: None.

Requirements

COMPETENCIES: Good interpersonal and written/verbal communication skills required to deal with and provide Customer Service.

QUALIFICATIONS: To qualify for this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have basic electrical, plumbing and mechanical aptitude. The employee must obtain the following training/qualifications within (12) twelve months after award of position.

• Skills to install, diagnose and repair refrigeration equipment (including 100% proficiency in leak repair and compressor replacement) related to all types vending, premix and post mix equipment.
• Skills to diagnose, repair and install electrical systems for coin-operated vending, premix, ice and post mix equipment.
• Skills to install, diagnose and repair all types vending, premix, ice and post mix equipment.
• Skills to deliver and install all types of vending, premix, post mix, special event equipment, ice and concession trailers, tents or buildings.
• Skills to obtain Coca-Cola USA Fountain Certification required for any post mix repair or installation. Testing must be passed with a minimum of 75% accuracy within one-year.
• Skill to obtain Type I and II Refrigerant certification as mandated by Federal Government within one-year.

A series of (4) four tests will be administered to determine these skills and abilities. For an employee who is awarded the position and does not possess these skills, he/she must be willing to invest their personal time as required to obtain the training as needed.

• Education and/or Experience: High School Diploma or GED preferred but not required. Minimum of 2-4 years reactive technician experience required.
• Language Skills: Ability to read, analyze and interpret policies. Ability to communicate clearly and concisely to common inquires or complaints from customers or other employees.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions supplied in both written and verbal format.

Computer Skills: Basic skills necessary to successfully utilize required software applications. Ability to learn and adapt to ever-changing environment and aptitude to learn these new skills.

Certificates, Licenses, Registrations: CCNA Fountain Repair Certification and Type I and II Refrigerant Certification.

Other Skills and Abilities: Basic Electrical, Plumbing, and Mechanical knowledge.

Other Qualifications: Required to have a Class E Chauffeurs license and maintain a good driving record.

TRAVEL REQUIRED: Required daily.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to