Senior Manager Communications Content Writer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Manager Communications Content Writer

About your role:

As a Senior Manager, Communications Content Writer, you will lead the development of clear, relevant, and timely content that connects associates to company priorities, programs, and updates. You will partner with Human Resources, enterprise communications leaders, and cross-functional stakeholders to create content across internal channels that supports engagement, strengthens message consistency, and helps associates understand what matters most at Fiserv.

What you'll do:

• Lead the planning, writing, editing, and publishing of employee communications content across channels including email, intranet, newsletters, leadership communications, and enterprise announcements
• Partner with Human Resources, enterprise communications, and business stakeholders to translate complex information into clear, audience-focused content
• Develop content strategies, message frameworks, editorial calendars, and channel plans that support associate engagement and business priorities
• Write and edit content for talent programs, associate campaigns, executive messaging, organizational updates, and change communication initiatives
• Review content for clarity, consistency, accuracy, grammar, and alignment to channel standards and the Fiserv brand voice
• Manage and develop a team, assign work, provide feedback, and coach writing and editorial quality across deliverables
• Establish content processes, review cycles, and governance practices that improve efficiency, quality, and stakeholder alignment
• Measure content performance using engagement data, channel metrics, and stakeholder feedback to improve future communication outcomes

Experience you'll need to have:

• 6+ years of experience in employee communications, internal communications, corporate communications, journalism, content strategy, or a related field
• 6+ years of experience writing, editing, and publishing content for enterprise audiences across multiple internal communication channels
• Experience partnering with Human Resources, senior leaders, and cross-functional stakeholders to deliver communication programs
• Experience creating measurable content strategies, editorial calendars, messaging frameworks, and governance processes
• Bachelor's degree

Experience that would be great to have:

• Experience supporting talent, culture, or associate engagement communications
• Experience with content management systems, intranet platforms, email publishing tools, or analytics dashboards
• Experience supporting change communications in a large, matrixed organization
• Master’s degree in communications, Journalism, Business, Human Resources, or a related field

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Milwaukee Perks:

• Free, secure, covered parking
• Onsite fitness center with lockers and showers
• Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.