About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary:
The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.  

Essential Functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

• Communicates proactively with co-workers, physicians and patients regarding registration related information.

• Informs patients of delay in physician schedules

• Posts all self-pay charges, collects payments, and provides patient with receipt

• Accurately reconciles daily payments

• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.

• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers

• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures

• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.  

• Appropriately refers applicable patients to financial counselors

• Schedules appointments accurately according to department guidelines; using waitlist when applicable.

• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows

• Reconciles billing slips to daily schedule.

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

• Confirms future appointments as needed.  Review Eligibility and Phone report

• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations

• Working knowledge of management of workflow dashboard

• Demonstrates the ability to adequately follow downtime procedures

• Recognizes and performs duties which need to be performed although not directly assigned

General Job Functions:

• Other duties as assigned

Education and/or Experience:

• High School Graduate/GED / Equivalen