Technical Business Analyst

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

Business Analysts are responsible for conducting business analysis and documenting current state as well as business, functional and data requirements. Candidate will work closely with end users, product managers, UX and other technology partners to develop designs for implementation.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $135k - $145k/year & benefits (see below).

The Role

Responsibilities:

• Analyze and decompose current state business processes and data integration across multiple technologies
• Define and document target state business processes and align functional solutions
• Drive Information gathering activities such as surveying, analyzing and evaluating processes, products and services, by using a variety of internal and/or external data
• Develops and presents documentation supporting project initiatives including business case, project scope, business and functional requirements, user stories and “use cases” in accordance with established service levels and documentation standards.
• Identifying, analyzing, and interpreting trends or patterns in complex data sets
• Assist in coordinating business unit subject matter expert meetings in order to solicit and cross-reference business and functional requirements
• Translate analyses to data stories, identify actionable solutions and recommendations to influence the direction of the business by communicating results to cross-functional groups
• Collaborate with our data engineers, data science algorithm and engineer team to innovate potential data driven products and solutions
• Support product managers(s) in meetings and presentations (e.g. Meeting notes, presentation materials, business reviews / sign-off)
• Ability to track deliverables and ensure items are closed within project timelines (e.g. Action Items, Open Questions, Requirements Sign-Off, Business Reviews, etc.)
• Assist with all phases of SDLC with emphasis on requirements, UAT and Change Management
• Complete assigned project deliverables according to project plan and expected quality.
• Ensure all product documentation, FAQ’s, runbooks are captured and up to date
• Work closely with change management and manage user feedback related to CRM & Analytics products and features
• Collaborate with product managers to review and prioritize feedback
• Provide subject matter expertise for new and existing (BAU) products and first response to the production support team for CRM product team

Requirements:

You are:

• Natural curiosity, and enthusiasm for CRM & Data analytics
• 3 - 5 years in a large organization or major consulting organization focused on a Business Analysis within the Wealth Management or other Financial Services domains
• 3+ years of hands-on analytics experience
• Ability to analyze existing tools and databases and provide software solution recommendations
• High-level experience in methodologies and processes for managing large-scale databases
• Excellent attention to detail and thorough documentation skills
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
• Drive and desire to learn and grow both technical and functional skill sets
• Inquisitive and continuously focused on identifying inefficiencies and improving business processes
• Excellent interpersonal skills and ability t