Senior Fixed Operations Manager

Location(s): Irvine, CA
Job Schedule: Full-time
Degree Level: Bachelor's
Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here:

https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Senior Fixed Operations Manager to join our team in Irvine, CA.

Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness and OEM representation efforts.  Supports AGM with local logistical support for market representation decisions and related dealership implications.  Works with district-facing Dealer Operations Manager to synergize operations. Partners with other districts to maximize regional and national Accessories, Parts, & Service (APS) opportunities.  
Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.

A Day in the Life:

The following job function statements describe the general nature and level of work being performed.  They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

1.    Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations. Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
2.    Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
a.    Customer Experience and Retention
i)    Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition. 
ii)    Coordinates and aligns on Aftersales Core Processes. Actively delivers training and program implementation by recommending NNA supporting tools, technologies and proven service processes (Initiation, Reception, Communication, Delivery, and Follow up).
iii)    Works with the Regional Aftersales Manager (RAM) to monitor levels and amount of service staff expertise and training.  Actively promote Technician Certification training and supports recognition and achievements.
iv)    Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts. Aligns dealership marketing, CRM, Social, website, eCommerce and BDC platforms with NNA National and Regional marketing initiatives. 
v)    Recommends, supports and executes the use of NNA tools and technologies, tablets, and marketing platforms. Introduces new marketing programs and techniques.  Demonstrates potential positive impact to dealerships’ financial statements to achieve dealership “buy-in” and support. Routinely reviews APS sales reports demonstrating success or failure of marketing efforts and expenditures. 
vi)    Understands other external consultant’s services currently utilized or considered by dealership.  Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply.  Demonstrates the business case for Nissan/Infiniti programs and advises on comparisons. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
b.    Dealer Profitability 
i)    Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices. Utilizes Key Ratio management to align with NNA and industry benchmarks. Implements consultative sales techniques to develop, present, and implement action plans to drive key growth KPI’s.
ii)    Improves sales effectiveness through reviewing relevant NNA and industry benchmark data to uncover sale